Refund policy

Return & Refund Policy

*Last Updated:* [Insert Date]

Thank you for shopping with *cleanaesthetics.co.za*. We strive to provide high-quality beauty and makeup accessories. If you are not completely satisfied with your purchase, we're here to help.

## Returns

We accept returns within *14 days* of receiving your order.

To be eligible for a return:

* The item must be unused and in its original condition.
* The item must be returned in its original packaging.
* Proof of purchase (order number or receipt) must be provided.
* For hygiene and safety reasons, products that have been used, damaged by the customer, or are missing parts may not be eligible for a return.

## Non-Returnable Items

The following items cannot be returned:

* Used beauty or personal care products.
* Products damaged due to misuse.
* Gift cards and promotional items.
* Clearance or final-sale items.

## Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within *5–10 business days*. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item received was defective or incorrect.

## Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within *48 hours* of delivery. Include:

* Your order number.
* A description of the issue.
* Clear photos of the item and packaging.

We will work quickly to resolve the issue through a replacement, store credit, or refund where appropriate.

## Exchanges

We only replace items if they are defective, damaged, or if the wrong product was shipped. To request an exchange, please contact our support team.

## Return Shipping

Customers are responsible for return shipping costs unless:

* The item was defective.
* The wrong item was shipped.
* The item arrived damaged.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

## Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process outlined above.

## Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

*Email:* bokangmaema071@gmail.com 
*Website:* [www.cleanaesthetics.co.za](http://www.cleanaesthetics.co.za)

We appreciate your trust in Clean Aesthetics and are committed to ensuring a positive shopping experience.